Return Policy

Simple. Transparent. Respectful.
VELORAVEL is committed to ensuring your satisfaction with every purchase.

Refund Eligibility

Unused Condition

Items must be unused, unworn, and in original packaging with all tags attached.

Proof of Purchase

A valid order confirmation or receipt is required to process any return.

Within Timeframe

Return requests must be submitted within 30 days of delivery.

Original Method

Approved refunds are issued to the original payment method.

Time Limits

Customers have 30 calendar days from the date of delivery to request a return. Once approved, returned items must be shipped within 7 days.

Refund processing typically takes 5–10 business days after we receive and inspect the item.

How to Request a Return

  1. Contact our support team with your order number and reason for return.
  2. Wait for confirmation and return authorization instructions.
  3. Securely package the item and ship it to the provided return address.
  4. Receive confirmation once your refund has been processed.

Requirements

Returned items must be carefully packaged to prevent damage during transit. VELORAVEL reserves the right to refuse returns that do not meet the stated criteria.

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Exceptions

The following items are not eligible for return:

Customer Service

Our team is here to support you with clarity and care.

Email: [email protected]
Response Time: Within 1–2 business days

Contact Support